Halcyon Sleep Refund Policy 

If you are dissatisfied with a product or service that you purchased via Halcyon Sleep you may qualify for a refund if you meet the following criteria: 

✩ All service refund requests must be received within 30 days of the original purchase date. Refunds on a service will only be issued once per service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account. 

✩ Due to the nature of online content, refund requests for Halcyon Sleep’s self-led guides & online courses cannot be processed.   

✩ Unused consulting services will not be partially refunded, but consulting services where a sleep plan has not been created are valid for one year after purchase. 

✩ Consulting services are nontransferable. 

✩ Email & text packages may be paused once per package for a maximum of 2 weeks for cases of illness, travel, natural disasters, etc. Should you request to extend for a period of more than 2 weeks, your package will automatically be forfeit. If there are fewer than 2 weeks of the email package remaining, the package may not be paused for any circumstance. 

To request a refund for any service, please email us at hello@halcyonsleep.uk. Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions about or policies, please contact us. We’d be happy to answer your questions!